Support

Talk to a person

Write or call. We answer in Portuguese and in English, within one working day for most things.

Email: support@sofeitio.shop
Anything at all — billing, an account, a reading that looks wrong, or a request about your data.
Telephone: +351 923 456 782
Weekdays, 09:00–18:00 Western European Time. Calls are charged at your operator’s standard rate.
Post: SÓFEITIO - CONFECÇÕES LDA
Av. 25 De Abril Nr. 625 Pav. 4, 4820-470 Golães, Fafe, Portugal
Cancelling: You never need to contact us to cancel. There is a cancel button on your billing page and it takes one step.

If we have not resolved it

Write to us first — most things are settled that way. If you are not satisfied with how we handled it, two routes are open to you and neither of them costs you anything to start.

Livro de Reclamações Eletrónico

The Portuguese electronic complaints book. We answer a complaint made there within 15 working days and send it to the competent authority.

https://www.livroreclamacoes.pt/inicio

Resolução Alternativa de Litígios

A consumer dispute may be taken to the alternative dispute resolution entity named below.

[por preencher] — nome da entidade RAL
[por preencher] — endereço da entidade RAL

Resolução de Litígios